Learn how we collect, use, and protect your personal information to provide you with a safe and supportive recovery experience.
Exclaim Recovery ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, www.exclaimrecovery.com (the "Site").
By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.
We collect the following types of information:
A. Personal Information You Provide • Name • Email address • Location (if provided) • Account login credentials (if creating an account directly)
You may provide this information when you: • Register for an account • Sign in using Google authentication • Subscribe to our email list or request updates • Participate in community forums or submit content
B. Automatically Collected Information We may collect information automatically through cookies and analytics tools: • IP address • Device type • Browser type • Usage patterns and site interactions • Time spent on pages
C. User-Generated Content If you post content on the Site (forums, comments, reviews), we may collect and store this content. Please be aware that content you post in public areas of the Service may be visible to other users.
We only collect information necessary to provide the functionality of the service.
We use your information to:
We do not sell your personally identifiable information (PII). PII includes the personal information you provide us at any point of time, including any data related to your social security number, driving license, passport number, bank or card details, biometric data as such.
We process your information based on either your consent, performance of a contract (such as providing access to your account), compliance with applicable law or our legitimate interests in improving the Site.
We may use third-party services to operate and improve the Site, including:
These services may collect information in accordance with their own privacy policies. These third parties operate under their own privacy policies, and we encourage users to review those policies.
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and enforce our rights.
Users may request deletion of their account and associated personal data at any time by contacting us at info@exclaimrecovery.com. We will process verified deletion requests within a reasonable timeframe unless retention is required by law.
All user data is stored on secure servers located in the United States. We take reasonable technical and organizational measures to protect your data, including encryption, limited access, and regular audits. However, no online platform can guarantee absolute security.
If for any reason, an unauthorized person breaches our system and accesses your PII, we shall immediately notify relevant authorities as required under the Louisiana law. We will also promptly notify you of such breach but not later than 60 (sixty) days of discovery of such breach.
Exclaim Recovery provides an AI-powered chatbot named "Hope" to assist users in navigating content, offering support, and answering questions.
When you interact with Hope, we may collect and store the content of your conversations. This information may be used to:
Your conversations with Hope may be reviewed by authorized staff or service providers to enhance performance and ensure compliance with our policies. We do not use your conversations to make automated decisions that have legal or significant effects on you.
Please note: Hope is not a licensed therapist, counselor, or medical professional. Any information provided through the chatbot is for informational and educational purposes only and should not be considered medical or mental health advice. Please refer to our Terms and Conditions of Use for further details.
Depending on your location, you may have certain rights regarding your personal data, such as:
To exercise these rights, please contact us at info@exclaimrecovery.com.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date appearing at the top of this policy. We encourage you to review this policy regularly. Continued use of the Service after updates constitutes acceptance of the revised policy.
The Site is not intended for use by children under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take immediate steps to delete it.
The Site is hosted in the U.S. If you access the Site outside the U.S., you acknowledge that your data will be transferred to and processed in the U.S.
By submitting your information or content to the Site, you grant Exclaim Recovery a non-exclusive, worldwide, royalty-free license to host, store, and use such data as per our terms and policies.
This Privacy Policy shall be governed by the laws of the State of Louisiana, without regard to conflict of law principles.
If you have questions about this Privacy Policy or our data practices, please contact:
Exclaim Recovery Email: info@exclaimrecovery.com